Get better at vulnerability recognition with free online training

By Lora Benson | Jun 10, 2019
The new Just For You Lifetime Mortgage includes the option to service monthly interest, it brings a reduction to the monthly interest rate and the potential for payment holidays.

What percentage of your clients recording as vulnerable? 

Our research shows that less than 5% is typical, and less than 1% is not uncommon. This could be a problem because the FCA believe around 50% of consumers are potentially vulnerable. 

How effective are you, and your colleagues at the following? 
• Understanding how vulnerability can arise and identifying when a client may be vulnerable.
• Adapting communications and working practices to make them more suitable.
• Measuring and evidencing progress in the area of vulnerability. 

A new, free and interactive online training tool will help you meet these challenges and boost your vulnerability knowledge. 

It’s produced by SOLLA in collaboration with Just and offers the Certificate in Older and Vulnerable Consumer Care for successful completion.

Take a look at our new training and gain one hour CPD accreditation.

For more information please contact our support team on 0345 302 2287 or at

Just Retirement


Just is the new name for Partnership and Just Retirement. 

It’s an exciting new brand which represents the heritage, legacy, passion, purpose and vision of our new organisation. We’re rethinking retirement, and we’d love to start a new conversation about retirement with you.

Just is honest and moral with a strong social purpose. A beacon within financial services. We believe everyone deserves a fair, secure and fulfilling retirement, and that financial intermediaries are best placed to help people with the choices they need to make to achieve this. 

Just is a trading name of Just Retirement Limited, Just Retirement Money Limited, Partnership Life Assurance Company Limited and Partnership Home Loans Limited which are subsidiary companies of JRP Group plc. JRP Group plc was formed by the merger between Just Retirement Group and Partnership Assurance Group in 2016. For more details about the JRP Group please visit: