Who we are
The Chartered Institute for Securities & Investment (CISI) is headquartered at 20 Fenchurch Street, London
EC3M 3BY, UK. Tel: +44 207 645 0777.
CISI is the leading professional body for securities, investment, wealth and financial planning
professionals. Formed in 1992 by London Stock Exchange practitioners, we have a global community in over 100
countries. Each year more than 40,000 CISI exams are sat in 80 countries, 15,000 outside the UK.
More information on CISI can be found at www.cisi.org
Your data privacy
CISI is a data controller and committed to protecting the rights of individuals in line with data protection
Protection Regulation (UK GDPR). We may change this policy from time to time to reflect changes in the law
or in the provision of our services.
CISI has appointed a Data Protection Officer who can be contacted at the registered address or through email@example.com.
What information we may collect about you
We use a variety of different types of personal information:
Personal and Contact
Name, date of birth, gender, where you live and how to contact you
Details about your work and profession, and your nationality
Special types of data
The law treats certain types of personal data as special, such as health data and criminal
convictions. We will only collect and use these types of data if we need to and the law
allows us to do so
Details about the products or services we provide to you e.g. Membership, Examination
What we learn about you from our correspondence with you
Any consents or preferences that you give us. This includes your contact preferences and the
marketing communications you want to receive from us
Your payment details and any transactions
A reference given to you by a regulated body to identify who you are, such as an FCA number
Why we collect personal information
In order to fulfill our contractual obligations to customers and/or members, you must provide us personal
information to allow us to:
- Verify your identity
- Verify your qualifications and accreditations
- Provide updates relating to your qualifications and/or membership where required
- Enable you to purchase products and services from us
Failure to provide required information may mean that we cannot fulfil this contract and may mean that you
will not have access to our membership benefits, products and services.
Where we collect personal information from
We may collect information about you from these sources:
Data you give to us:
- When you purchase our products or services
- When you talk to us on the phone
- When you create an account with us
- When you login to our website
- In emails and letters
- In customer and/or member surveys
Data we collect when you use our services:
- Payment details and transaction data
- Examination and assessment data
- Profile and usage data. We gather this data from devices you use to connect to our services using
cookies and other internet tracking software
Data from third parties we work with:
- Companies that introduce you to us, including your employer and accredited training provider
- Other professional bodies
- Examination delivery partners
- Public information sources
How we use your personal information
We may use personal information to:
- Administer and manage your membership
- Facilitate membership benefits with suppliers
- Provide customer support
- Manage customer payments
- Maintain details of any accreditations
- Monitor examination performance
- Enhance our qualifications and services
- Maintain CPD records
- Fulfil our disciplinary and regulatory functions
- Communicate with you
Our legal bases for using your personal information
- Where contractually it is needed to provide you with our products or services
- Where it is in our legitimate interests to do so
- To comply with our legal obligations
- With your consent
- For a public interest
Who we share your personal information with
- Companies that introduce you to us, including your employer and accredited training provider
- Other professional bodies
- Examination delivery partners
- Third parties whom we use to help deliver our products and services
- Any relevant Regulator
- Companies you ask us to share your data with
- Service partners to facilitate membership benefits, such as discounts
- For Certified Financial PlannersTM your personal data will also be shared with the Financial
Planning Standards Board (‘FPSB’).
International data transfers
We operate internationally and may transfer information to countries outside the United Kingdom for the
purposes described in this policy where necessary, relevant and proportionate.
We rely on multiple legal bases to lawfully transfer personal information internationally. These include
your consent, and compliance with legal or regulatory duties where necessary.
Such transfers will be facilitated through the UK-approved international data transfer mechanisms, which
require high standards of privacy and security protections.
We use your information when needed to send you service notifications and respond to you when you contact
us. We also use your information to promote new features or products that we think you would be interested
Some communications are critical for facilitating your membership and associated activities, however you can
sense optional marketing communications by using your Communication Preferences Dashboard in MyCISI.
In addition to UK data privacy laws, marketing communications are additionally subject to the Privacy and
Electronic Communications Regulations (PECR).
How long we keep your personal information
We will keep your personal information for as long as you are a customer and/or member of CISI. After you
stop being a customer and/or member, we may keep your data for one of these reasons:
- To respond to any questions or complaints
- To maintain records according to rules and regulations that apply to us
We may keep your data if we cannot delete it for legal or regulatory reasons. We may also keep it for
statistical purposes. If we do, we will make sure that your privacy is protected and your data is only used for those purposes. We do not store your payment card information.
We have put in place technical and organisational measures to safeguard the personal information we collect
in connection with our services.
We utilise a single-sign on (SSO) function for provision of our membership benefits, which allows our members to access our benefits provider’s platform without requiring an additional login.
Your rights under data protection laws
As a data subject you have certain rights under data protection laws:
- The right to be informed
- The right to request access to your personal information
- The right to have your personal information corrected
- The right to object to certain processing of your personal information
- The right to restrict processing of your personal information
- The right to have your personal information erased
- The right to move, copy or transfer your personal information
- Rights in relation to automated decision-making
Please note that under certain circumstances your right to have your personal information erased may be
Please keep us informed if your personal information changes during your relationship with us.
How to get a copy of your personal information
You can access the personal information we hold on you by emailing SubjectAccessRequest@cisi.org or by writing to us at this address:
Subject Access Request
Chartered Institute for Securities & Investment
20 Fenchurch Street
If you have any queries about CISI and Data Protection, please feel free to contact the Data Protection
You also have the right to contact the Information Commissioner’s Office (see ico.co.uk).
Document version: 6
Date last updated: 4th August 2022
Document Owner: Emily Vincett/Sean Littlejohn
1. General Introduction
1.1 These terms and conditions (the "Terms") apply to all uses of cisi.org (the "Web
Site"), all subdomains and the CISI Mobile App (the “App”) (together “the Services”)
including: your use of the Services to access information; any participation in the members' Professional
Forums; and for booking courses and purchasing products and services.
1.2 The Services are operated jointly by the Chartered Institute for Securities & Investment (CISI), a
Royal Charter company, registered in England and Wales (company number RC000834 and registered charity
number 1132642 in England & Wales and SCO40665 in Scotland) ("the Charity") and Chartered Institute for
Securities & Investment (Services) Limited ("CISI(S)"), a wholly owned (non-charity) subsidiary company
of the Charity registered in England and Wales (company number 02903287). The registered office of both
CISI(S) and the Charity is 20 Fenchurch Street, London EC3M 3BY. Throughout the Terms, CISI(S) and the
Charity will be defined collectively as "the Group". All notices to be given and all payments to be made by
you under these Terms shall be to CISI(S) or the Charity as appropriate at the address and to the payee
specified in Clause 3.3.
1.3 You understand and acknowledge that all membership applications, examinations, public training courses,
publications, CPD seminars, social networking events and conferences are administered by the Charity.
In-house training courses and services rendered outside the UK are administered by CISI(S). Learning
Materials such as workbooks and eBooks and any other goods that the Group specifies from time to time are
referred to in the Terms as "Goods".
1.3 The CISI is registered for VAT with the registration number 644 8569 95. CISI(S) is registered for VAT
with the registration number 644 8569 95.
2. Use of the Services
2.1 By using the Services, you signify your acceptance of the Terms in consideration of which the Group
provides you with access. From time to time the Group may modify the Terms. Accordingly, please continue to
review the Terms whenever accessing or using the Services. If at any time you do not wish to accept the
Terms, you may choose not to use the Services.
2.2 While the Group has endeavoured to ensure the accuracy of the information accessed via the Services, the
Group does not guarantee or give any warranty as to the accuracy, timeliness, or completeness of any such
information or material.
2.3 Third-party websites or pages to which the Services are linked are for information only and have not
been reviewed by the Group. The Group has no responsibility for the content of the websites or pages linking
to the Services, and the Group accepts no responsibility or liability for any losses or penalties whatsoever
that may be incurred as a result of any linking to a location on any third-party websites.
2.4 The Services, including (but not limited to) text, content, software, video, music, sound, graphics,
photographs, illustrations, artwork, photographs, names, logos, trademarks, service marks and other material
("Content") are protected by copyright, trademarks and/or other proprietary rights. The Content includes
both content owned or controlled by the Group and content owned or controlled by third parties and licensed
to the Group. All individual articles, reports, and other elements making up the Services may be copyright
works. You agree to abide by all additional copyright notices or restrictions contained in the Services.
2.5 You may not use any of the Group's trademarks or trade names without the Group's consent and you
acknowledge that you have no ownership rights in and to any of those names and marks.
2.6 You agree to notify the Group in writing promptly upon becoming aware of any unauthorised access to or
use of the Services by any party or of any claim that the Services or any the contents of the Website or App
infringes any copyright, trademark, or other rights of any party.
2.7 You acquire no rights or licences in or to the Services and/or the Content other than the limited right
to use the Website and App in accordance with these Terms and to download on the terms set out in this
section. Other than as set out in this section you may not copy, reproduce, recompile, decompile,
disassemble, reverse engineer, distribute, publish, display, perform, modify, upload to create derivative
works from, transmit, or in any other way exploit any part of the Services. Download is permitted by the
Group provided only that: (i) you make only personal, non-commercial use of such download and/or printed
copy; and (ii) you retain on such download and/or printed copy all copyright notices and shall remain bound
by the terms of such wording and notices. Additionally, you may not offer for sale or distribute over any
other medium the Content or any part thereof. You may not make any part of the Services available as part of
another website or app. The Services and the information contained therein may not be used to construct a
database of any kind, nor may the Website or App be stored (in entirety or in any part) in databases for
access by you or any third party or to distribute any database containing all or part of the Services.
2.8 If you would like information about obtaining the Group's permission to use any of the Content or if you
would like to link your site to the CISI Website, please contact the Charity on +44 20 7645 0777.
2.9 The Services and Content are provided "as is" excluding any warranties of any kind, either express or
implied, to the fullest extent permissible pursuant to applicable law including (but not limited to) the
exclusion of warranties of title, merchantability, satisfactory quality, fitness for a particular purpose
and non-infringement of proprietary or third party rights. The Group further accepts no responsibility or
liability for functions contained on the Website or App and makes no warranties that the Services will
operate uninterrupted or error-free or that defects will be corrected. Please note that some jurisdictions
do not allow the exclusion of implied warranties, so some or all of the above exclusions may not apply to
2.10 You accept that the Group has the right to change the content or technical specifications of any aspect
of the Services at any time at the Group's sole discretion. You further accept that such changes may result
in your being unable to access the Services.
2.11 You acknowledge that your use of the Services, including the Content, is at your own risk. If you are
dissatisfied with the Services, the Terms or any of the Content your sole remedy is to discontinue use of
the Services. The Group has no liability for the Website, App or any Content.
3. Online Bookings
3.1 These Terms cover all CPD seminars, social networking events, conferences, courses, assessments and
examination bookings made with the Group via the Services. No contract between you and the Group will come
into existence until the Group issues confirmation of your booking. All individuals must provide an email
address to complete the booking. The Group will email you confirmation of your booking.
3.2 Where a booking is made by a person, firm or company on behalf of a number of people, the person who
makes the booking accepts these Terms on behalf of such people and is responsible for all payment due from
such people. By submitting a booking, you warrant and confirm to us that you will comply with these
3.3 Alternatively, payment can be made by cheque (payable to Chartered Institute for Securities &
Investment or Chartered Institute for Securities & Investment (Services) Limited as appropriate and
crossed "Account Payee Only") and sent to Chartered Institute for Securities & Investment, 20 Fenchurch
Street, London EC3M 3BY. Corporate account customers may be invoiced. The Group cannot accept responsibility
for cash sent through the post.
3.4 All prices are exclusive of VAT and any other taxes that may be payable. Full payment of all fees is
required at the time the CPD seminars, social networking events, conferences, courses, assessments or
examination ("the Event") is booked. Payment may be made online by credit or debit card. Confirmation of the
booking and any other additional documentation will be sent to the email address of the delegate.
3.5 The Group reserves the right to cancel or alter the content of all Events. If the Event is fully booked
or it is not possible to confirm the booking for any other reason, you will be given a full refund.
3.6 Where Events are administered or provided by a third-party supplier, the supplier's terms and conditions
will apply in addition to these Terms.
3.7 Cancellations must be received in writing by the Group from the person making
the booking and the following refund policies apply:-
(a) Examinations. For exam transfers, please refer to the CISI Transfers, Withdrawals, Re-sits and
(b) For seminars, networking events, conferences and courses, please refer to the CISI Event & CISI TV
terms and conditions.
(c) Workbooks and Publications. Fees paid in respect of the purchase of Workbooks and Publications may be
refunded, subject to the return of the Workbook/Publication and its condition. The decision to accept a
return is at the Supplier's discretion.
3.8 Although the Group will try to ensure that Events proceed as planned, the Group reserves the right to
change course and training dates, content, speakers and venue. In the event such a change is made, the Group
will endeavour to notify delegates as soon as possible. The Group may also cancel an Event for any reason,
in which case a full refund will be made within thirty (30) days. In the case of examinations, should the
date or time be changed, the Charity will endeavour to notify candidates as soon as possible. A candidate
unable to sit the examination at the new date and time will be entitled to a full refund.
3.9 You agree to jointly and severally indemnify, defend, and hold harmless the Group, its employees,
representatives and agents, from and against any claims, actions, demands or other proceedings brought by a
third party arising in connection with: (i) your use of the Services; (ii) any breach by you of the Terms;
(iii) a claim that any use of the Services by you infringes any intellectual property rights of any third
party, or any right of personality or publicity or is libellous or defamatory, or otherwise results in
injury or damage to any third party; (iv) any deletions, additions, insertions, or alterations to, or any
unauthorised use of, the Website or App by you; or (v) any misrepresentation or breach of representation or
warranty made by you contained herein. You will indemnify the Group, jointly and severally from and against
any costs, liabilities, damages and expenses incurred in connection with your use of the Services.
3.10 Save in respect of fraud and of personal injury or death to the extent it results from the Group's
negligence, any liability the Group may have in relation to courses, seminars and examinations booked by
you, shall be limited to the amount of a refund of any fees paid by you in relation to the circumstances
giving rise to liability. In no event will the Group be liable for any loss of profit, loss of revenue,
anticipated savings, loss of or damage to data or any indirect or consequential losses even if the Group has
been advised of the possibility thereof. Applicable law may not allow the limitation or exclusion of
liability for consequential or incidental damages, so this limitation or exclusion may not apply to you.
4. Online Purchasess
4.1 The Group must receive payment of the whole of the price for the Goods that you order before your order
can be accepted. Corporate account holders may be invoiced for fees. Once the Group has received payment, we
will confirm that your order has been accepted by sending an email to you at the email address provided.
Acceptance of your order by the Group brings into existence a legally binding contract between us. The Group
reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to
require further information to enable it to process the order.
4.2 The price (excluding VAT) payable for Goods that you order is as set out on our Website or App. Prices
for standard postage and packing are shown separately where applicable.
4.3 If you are an individual buying Goods for your own personal use you may cancel your order at any time up
to the end of the second (2nd) working day after the day upon which you ordered the Goods. Where Goods are
being purchased by an individual in business or a firm or company an order may be cancelled at any time up
to the end of the second (2nd) working day after the order has been placed. The Group does not require a
reason for the cancellation of an order, nor will any penalty be incurred.
4.4 You will lose your right to cancel if Goods are not returned in a re-saleable condition. The Group
reserves the right to reject returned Goods, which at its sole discretion, are not considered to be in a
4.5 To cancel the order you must notify the Group in writing at the address set out on the contact details
page of the Website.
4.6 If you have received the Goods before you cancel your order, then you must send them back to the Group
contact address at your own cost and risk. If you cancel your order but the Group has already processed the
goods for delivery you must not unpack the Goods on receipt and you must send the goods back to the Group at
the Group contact address at your own cost and risk as soon as possible. In relation to any audio or video
recordings or computer software, you lose your right to cancel your order if, having already received such
goods, you take them out of their sealed package.
4.7 Once you have notified the Group that you are cancelling your order, any sum debited to the Group from
your credit or debit card will be re-credited to your account within thirty (30) days PROVIDED THAT the
Goods are returned by you and received by the Group in the condition they were in when delivered to you.
4.8 If the Group has insufficient stock to deliver the goods you have ordered, any sum debited by the Group
from your credit or debit card will be re-credited to your account and the Group will notify you by email or
post at the address given by you in your order form. The refund will be made as soon as possible. The Group
will not offer any additional compensation.
4.9 The Group will deliver the Goods ordered by you to the address you give the Group for delivery at the
time you make you order. You will become the owner of the Goods you have ordered when they have been
delivered to you. Please allow 5 working days for delivery of Goods within the mainland UK, Ireland, Channel
Islands and Isle of Man. For the rest of the world, please allow four (4) weeks. It might not be possible
for us to deliver to some locations. These delivery times are indicative only and time will not be of the
essence for delivery. Once Goods have been delivered to you, they will be held at your own risk and the
Group will not be liable for their loss or destruction.
4.10 If you do not receive Goods ordered by you within thirty (30) days of the date on which you ordered
them, the Group have no liability to you unless you notify the Group in writing at the Group contact address
of the problem within forty (40) days of the date on which you ordered the goods.
4.11 If you notify a problem to the Group under this condition, the Group's only obligation will be, at its
option: (a) to make good any shortage or non-delivery; (b) to replace or repair any Goods that are damaged
or defective; or (c) to refund to you the amount paid by you for the Goods in whatever way the Group
4.12 Save in respect of fraud and of personal injury or death to the extent it results from the Group's
negligence, any liability the Group may have in relation to Goods purchased by you via the Services, shall
be limited to the amount of a refund of any fees paid by you in relation to the applicable product. In no
event will the Group be liable for any loss of profit, loss of revenue, anticipated savings, loss of or
damage to data or any indirect or consequential losses even if the Group has been advised of the possibility
thereof. Applicable law may not allow the limitation or exclusion of liability for consequential or
incidental damages, so this limitation or exclusion may not apply to you.
4.13 Nothing in this condition is, however, intended to limit any rights you might have as a consumer under
applicable local law that may not be excluded nor in any way to exclude or limit the Group's liability to
you for any death or personal injury resulting from its negligence.
5. Feedback and Complaints
5.1 If for any reason you feel you wish to give feedback or make a complaint in connection with any online
bookings or purchases please submit an online form at Feedback and where applicable
refer to the Qualifications Feedback & Complaints Policy
6. Use of data.
6.1 The Group will collect and hold personal data in order to enable the processing of bookings and
fulfilment of orders for goods. Details of how the Group uses such information can be found in our separate
7. Applicable laws
7.1 The Services are not directed at any person in any jurisdiction where for any reason the publication or
availability of the Website, App or Content is prohibited. Those in respect of whom such prohibitions apply
must not access the Services. The Group does not represent that the Website, App or the Content are
appropriate for use or permitted by local laws in all jurisdictions. Those who access the Services do so on
their own initiative and are responsible for compliance with applicable local laws or regulations; legal
advice should be sought in cases of doubt.
7.2 The Terms are governed by the laws of England and Wales and the parties submit to the exclusive
jurisdiction of the English courts.
8.1 When you visit the Website a small amount of data known as a 'cookie' may be stored on your computer's
hard drive. Cookies include certain information, for example, the type of web browser you are using. Cookies
are used to help us monitor the way in which the Website is used, which in turn helps us to tailor it to
8.2 The Group does not use cookie technology to collect personal information about you. However, should you